Aaranya IT ke ek BFSI client ka scenario socho — ek large private bank jahan customer-support ka volume 40,000 tickets per day hai. Aap ne multi-agent system design kiya, lekin sabse pehla aur sabse critical question yeh hai: incoming request ko kaunsa specialist agent handle karega — billing, KYC dispute, loan servicing, ya fraud alert? Router pattern exactly yahi decide karta hai, aur agar yeh classification wrong hogi, toh downstream agents galat context ke saath kaam karenge — pure pipeline ka output compromised ho jaayega. Aaj hum samjhenge ki lead agent apna routing decision kaise leta hai, aur Claude Certified Architect exam mein yeh concept kahan aata hai.